Blackboard Tip: Troubleshooting Issues with IE

MCC Blackboard users have reported some issues on various screens within the system while using Internet Explorer as their web browser. Here are some tips to help fix those issues.

When in doubt, try another browser. A lot of “something looks funny” issues can be resolved simply by opening up another one of the MCC Blackboard’s supported browsers. While taking an online class, it’s a good idea to have at least two browsers ready to go so you have some options. But if you’d like to stick with Internet Explorer, try these three steps to ensuring everything’s working correctly.

Step 1: Make Sure You’re Using IE 11

Blackboard may look seriously funny if accessing it through Internet Explorer, especially on an MCC computer. If this happens, first make sure you’re using a supported version of IE by clicking on the gear icon in the upper right (or by typing Alt on your keyboard, then H for help) and then find and click on “About Internet Explorer.” Make sure your version is either 10 or 11 — older versions won’t work.

IE 10 and 11 are supported

IE 10 and 11 are supported

If your computer has an older version, you can update via the links on the Browser Support Page. (If on campus, contact the Help Desk at helpdesk@mccneb.edu to report the out-of-date browser.)

Step 2: On Campus? Turn Off Intranet Settings

Some on-campus computers are automatically showing what looks like an older version, even if the computer is up to date with IE 11. So, when in doubt, here’s something you can try: Turn off “Intranet settings.”

To do this, click on the gear icon in IE (you can have any page open), then on Compatibility View Settings. (Or type Alt + T.)

In the box that pops up, uncheck the box next to “Display intranet sites in Compatibility View.” Click close.

intra

Step 3: On or Off Campus, Try Turning Off Compatibility View Mode

This may be the most important — whether on campus or off, follow the steps above and make sure mccneb.edu is NOT in the big box (“Websites you’ve added to Compatibility View”). If it’s there, highlight it and click remove.

We guided ANGEL users to have this setting on, but now it appears to be negatively affecting Blackboard use. So get rid of it, click close and the “funny looking” boxes should go away.

remove

You can send questions to blackboardsupport@mccneb.edu.

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Alex is online course support technician at IDS, working to support all online, hybrid and LMS-enhanced instructors and students in using Blackboard and several media servers. She's also the administrator for the MCC Blogs network. You can reach her at acgarrison@mccneb.edu.

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Posted in Blackboard, Blackboard Learn for instructors, Blackboard Learn for students
2 comments on “Blackboard Tip: Troubleshooting Issues with IE
  1. Show me how to use blackboard, please.

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