ANGEL Bug: Not Able to Send Mail in Internet Explorer

Some ANGEL users may not be able to send ANGEL mail if they are using Internet Explorer and have a particular mail preference enabled.

ANGEL users who have set their mail preferences to automatically spell check messages before sending can’t send mail out. Attempts to send mail result in a blank “compose message” box and a loss of the message (unless you’ve saved it as a draft). You can check if this has happened by looking for your email in your sent box.

ANGEL compose message screen

ANGEL compose message screen

To prevent the issue, try using a different browser or turn off the spell check settings.

To turn off the setting, go to your course mail page and click on “Preferences” at the top right (under your name). Then uncheck “Automatically spell check messages before sending.”

Disable auto spell check if it's preventing you from sending ANGEL mail

Disable auto spell check if it’s preventing you from sending ANGEL mail

We have only seen this problem occur in Internet Explorer, not in Firefox or Chrome.

Contact the MCC learning management help team if you have further questions.

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Instructional Design Services at Metropolitan Community College in Omaha, Neb. Visit our department resource site.

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Posted in ANGEL Tips, Blog, Known Issues

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