How to Use ANGEL with Windows 8

I get a fair number of support calls that end up with the realization that the ANGEL trouble the user is experiencing is caused by running the site on a Windows 8 machine. This is because ANGEL is not supported in the app version of Internet Explorer 11—that, like Windows 8 in general, is optimized for touch-screen use and ANGEL’s old (code) bones just can’t handle it. To use ANGEL in Internet Explorer on a Windows 8/8.1 machine (including the Surface), you need to run the browser in what’s called desktop mode. The following are instructions on how to do this. Please use your keyboard and mouse rather than a touch screen. (You will need to use these once you get into ANGEL.) 1) First, get to your Start screen. Some users may do this by mousing over the lower right side of your screen, causing this (it’s called the Charms bar or just “Charms”) to show: 1 2) Press Start from there. OR press your Windows keyboard button (see step 5) to get to your Start screen. This is the view with all your apps/software programs. It will look similar to the image below. 2 3) For using ANGEL, you do NOT want to launch Internet Explorer from Start. You want to use Desktop mode, which should be one of the squares or rectangles available in your list of apps/programs. (If it is not, try pressing the Windows key + the letter D, as explained in step 5.) Once you click on this, your Desktop will open. This looks like the pre-Windows 8 version of Windows — you should see a bar at the bottom and icons for programs in a vertical list on the left. 3 4) From here, you want to click the little “e” for Internet Explorer on the bottom taskbar. If you have icon(s) for other browsers available here (this example has Firefox), try using them, too. When you re-launch IE from the Desktop, you may have do the Compatibility Settings change again. Please let me know if so and I will direct you on how this is done, if needed. But using the Desktop IE should work for you. This is what we tell Windows 8/8.1 laptop users, but have not tested the Surface tablet.

5) Please note: When you’re on the Start (squares and rectangles with program names) menu, you can also press the Windows/Start key + the letter D to take you to Desktop mode. The Windows key looks similar to the one highlighted below: 4 Press that and then D to get to Desktop, where you will open IE.

6) Use ANGEL as normal.

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Alex is online course support technician at IDS, working to support all online, hybrid and LMS-enhanced instructors and students in using Blackboard and several media servers. She's also the administrator for the MCC Blogs network. You can reach her at acgarrison@mccneb.edu.

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Posted in ANGEL Tips, Blog

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